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Delivering Knock Your Socks Off Service, 4th edition New

Course Description

This new edition is completely updated with all new techniques that will help you successfully work with even the most difficult customers. The fourth edition features fresh anecdotes as well as brand – new chapters on important topics including the generational divide, serving customers around the globe, and communicating effectively with coworkers across functions in other departments. Now more powerful than ever, this indispensable guide shows you how to provide better service than your customers have ever imagined. Detailed and informative, Your Successful Career as a Mortgage Broker is an invaluable tool for creating a brilliant career in an ever – changing, ever – growing field.

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Overall, I think the coursework is great. Everything is explained in simple English and the voiceover is wonderful.

— Lori A. Leonard, IBM


Catherine was terrific and answered all of my questions with great professionalism. Great Job!

— Elizabeth D, Student


Needed assistance getting into my account and Kris set me up. Fast helpful service! Thank you.

— Brian T, Kraft Canada

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